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Brochures
 

SentryWire Series

SentryWire - 10 Series

Sentry10
Sentry50

SentryWire - 100 Series

Sentry100
Sentry130
Sentry150

 

SentryWire - 300 Series

Sentry300
Sentry330
Sentry350

SentryWire - 400 Series

Sentry400


Expansion Nodes

Sentry Cluster Node


Portable Systems

 


Support Levels

 

Bronze

  • Response SLA -
    3 Business Days

  • Parts - Dedicated based on service-level agreement

  • Parts Logistics -
    2-way shipping

  • Help Desk - M-F: 9am-5pm local; Excludes Holidays

  • Service Portal - Yes

  • Field Engineers - No

  • TAM (Technical Account Manager) - No

  • Operational Report -
    None

Silver

  • Response SLA -
    Next Business Day

  • Parts - Dedicated based on service-level agreement

  • Parts Logistics -
    2-way shipping

  • Help Desk - M-F: 9am-5pm local; Excludes Holidays

  • Service Portal - Yes

  • Field Engineers - Yes

  • TAM (Technical Account Manager) - Yes

  • Operational Report -
    Upon Request

Gold

  • Response SLA -
    4 Hours

  • Parts - High Availability, Dedicated based on service-level agreement

  • Parts Logistics -
    2-way shipping

  • Help Desk - 24/7/365

  • Service Portal - Yes

  • Field Engineers - Yes

  • TAM (Technical Account Manager) - Yes

  • Operational Report -
    Monthly

 

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